Argus Landfill Monitoring
The Monitoring Specialists
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Corporate Responsibility

The objective is to maintain a high level of quality throughout the organisation, which makes sure that you get the service you are looking for, which makes sure that you keep coming back with more work and communicate the benefits to other organisations.

All of your routine monitoring work undertaken is carried out by Argus Landfill Monitoring employees, with a small number of subcontractors being employed for specific tasks as required.

Subcontractors and suppliers are assessed prior to appointment to ensure that they are working to standards and values comparable to our own. These assessment processes are business led.

Health and safety
All contractors working for or on behalf of Argus Landfill Monitoring are assessed in order to ensure that their Health, Safety, Environmental and Quality credentials meet the required company and legal standards. If any major contractors used, they are requested to complete an initial questionnaire which covers issues including HSE Management Systems, HSE responsibilities, accident and incident performance over the last five years, prosecutions and regulatory actions, certification to applicable standards e.g. OHSAS 18001, ISO14001, and complaints. The performance of major contractors is monitored as appropriate. If standards are not met at any time an issue is logged and appropriate action is taken.

Customer relationships
Customers are requested to complete 'customer experience' surveys on a regular basis. These include questions relating to the quality of service, professionalism, communications, flexibility, accessibility of management, speed of response to requests, standards of HSE, resolution of issues and our ability to deliver innovative solutions. In addition, customers are asked to comment on what was liked best and least about Argus Landfill Monitoring's service, meeting of customer expectations, and comments for improvements to the service.

Following completion of the survey the Technical Manager arranges to discuss the responses with the customer. This is then followed up by the completion of an action plan to ensure comments are dealt with appropriately.



HELP DESK

For general assistance and enquiries:

Europe:
+44 (0) 1295 672979
enquiries.eu@argus.org

Americas:
+44 (0) 1295 672979
enquiries.usa@argus.org

Africa:
+44 (0) 1295 672979
enquiries.africa@argus.org

Australasia:
+44 (0) 1295 672979
enquiries.ausasia@argus.org

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